Disputes

Dispute Policy

The rules for challenging scores, no-shows, forfeits, evidence, roster issues, and settlement outcomes.

What can be disputed, how quickly it must be raised, what evidence is required, and what decisions admins can make.

Updated June 2, 2026

Player guide

Use this page to understand how Skillsroom handles rooms, tournaments, evidence, refunds, support, and account activity.

When to dispute

A dispute should be raised promptly when a reported result is wrong, incomplete, misleading, or unsupported.

Do not wait until payout has progressed if the issue is already known.
Tournament disputes should normally be raised within the round review window.
Late disputes may be rejected where bracket or payout dependence makes reversal unsafe.

Evidence standard

A dispute should explain what happened and attach the best available evidence, not just a conclusion.

Useful evidence includes lobby screenshots, end-of-match screens, recordings, room chat, and timeline notes.
Edited, cropped, or inconsistent evidence may carry less weight or trigger deeper review.
Refusing to provide requested evidence may weaken a claim.

Review outcomes

After review, Skillsroom may confirm the score, reject the claim, void the match, assign a forfeit, mark a no-show, disqualify an entrant, or issue a refund-related action.

Tournament rulings can affect standings, bracket advancement, and prize eligibility.
Match rulings can affect room settlement, trust signals, and future access.
Operators may also escalate a dispute into a moderation investigation.

Finality and escalation

Some outcomes may be final once the platform has enough evidence and downstream actions would be unsafe to unwind.

A reopened case normally requires material new evidence, not just disagreement.
Emergency holds may still be placed where fraud or serious trust concerns appear after a decision.
Support may explain what information is still needed when a case cannot be reopened.