Refunds
Refund Policy
When entry money can be returned, partially returned, held, or denied across rooms and tournaments.
How cancellations, voids, duplicate funding, payment failures, and misconduct affect refunds.
Updated June 2, 2026
Player guide
Use this page to understand how Skillsroom handles rooms, tournaments, evidence, refunds, support, and account activity.
Refund-eligible cases
Refunds may be available where a room or tournament does not validly proceed, where payment was duplicated, or where the platform voids the competition outcome.
- A match cancelled before valid play can qualify for a full refund.
- Duplicate or excess funding can be corrected after review.
- Event cancellation by the platform or an approved sponsor failure can trigger a refund process.
Cases that may not qualify
Refunds are not automatic where a player loses fairly, breaches rules, abandons play, or causes the failure that led to the issue.
- No-show, account misuse, cheating, or evidence tampering can lead to denial of refund.
- A player who enters the wrong room or ignores a clear event rule may not be entitled to reversal.
- Administrative effort alone does not guarantee a refund if the underlying competition was valid.
Refund workflow
Approved refunds move through the platform ledger before any actual outbound transfer occurs.
- Refunds may be reserved, queued, completed, failed, or cancelled depending on the current payment process.
- Manual review may request room code, transfer proof, timestamps, and the reason for reversal.
- Refund timing can vary based on provider, banking, and fraud review.
Platform discretion
Skillsroom may combine refunds with other actions such as voiding a result, reversing a settlement, or restricting an account.
- Where fraud is suspected, a refund may be delayed until review completes.
- Where only part of a pool is impacted, the platform may issue partial refunds instead of a full event reversal.
- All refund decisions should be auditable.